Refund Policy

Refund Policy – V12 IPTV

Last Updated: May 2026

At V12 IPTV, customer satisfaction is our priority. We offer a 7-day refund policy for eligible purchases under the conditions outlined below.

1. 7-Day Money-Back Guarantee

Customers may request a refund within 7 days of the original purchase date if they experience technical issues that cannot be resolved by our support team.

2. Eligibility for Refunds

Refunds are eligible only when:

The IPTV service is not working due to server-related issues
Our support team is unable to resolve the problem
The request is submitted within 7 days of purchase

3. Non-Refundable Situations

User device incompatibility
Slow internet connection or ISP-related buffering
Incorrect app setup or configuration by the user
Temporary channel interruptions or content updates
Accidental purchases or change of mind
Violation of our Terms and Conditions

4. Technical Support Requirement

Before approving a refund, users must contact our support team and allow reasonable time for troubleshooting and issue resolution.

5. Refund Processing Time

Approved refunds are typically processed within 5 to 10 business days, depending on your payment provider or financial institution.

6. Subscription Cancellation

Users may cancel future renewals at any time. Cancellation does not automatically qualify for a refund outside the 7-day refund window.

7. Abuse of Refund Policy

V12 IPTV reserves the right to deny refund requests in cases of suspected abuse, fraudulent activity, or repeated refund claims.

8. Contact Support

For refund requests or billing assistance, contact us:

V12 IPTV Support
Email: support@v12iptv.co
Website: https://v12iptv.co