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Refund Policy

Refund Policy for V12 IPTV

At V12 IPTV, we aim to deliver high-quality IPTV subscription services and customer satisfaction. However, if you are not fully satisfied with your purchase, we offer a 7-day refund policy under the conditions listed below.

1. Refund Eligibility

You may request a refund if all of the following conditions are met:

  • Your request is submitted within 7 days of the purchase date.
  • The IPTV service has not been heavily used (for example, excessive streaming activity). We reserve the right to review usage and evaluate refund requests fairly on a case-by-case basis.
  • You contact our support team within the 7-day period to begin the refund process.

2. Non-Refundable Services

Refunds will not be issued for:

  • Subscriptions requested after the 7-day refund period.
  • Any custom setup or special service requests.
  • Gift cards, promotional credits, or discounts applied to your account.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@v12iptv.co
  2. Include your order information such as:
    • Email used during purchase
    • Purchase date
    • Subscription plan purchased
  3. Provide a short explanation for your refund request.

Our team will review your request and respond within 3 to 5 business days.

4. Refund Processing

Approved refunds will be sent back to the original payment method (such as PayPal or credit/debit card).

Please note: Depending on your payment provider, it may take several business days for the refund to appear in your account.

5. Refund Exceptions

We reserve the right to reject refund requests if:

  • The request is submitted after the 7-day refund period.
  • There is evidence of refund policy abuse (such as repeated refund attempts).
  • The IPTV service has been excessively used or misused.
  • The user violates our Terms & Conditions.

6. Changes to This Refund Policy

V12 IPTV may update or modify this Refund Policy at any time. Any changes will be posted on this page with a new effective date. We recommend reviewing this policy regularly.

7. Contact Us

If you need help or have questions about refunds, please contact us:

Email: support@v12iptv.co
Website: https://v12iptv.co/